Refund policy

Last updated: 2026-11-13

We want you to buy credits without worry. This policy explains when and how you get your money or credits back. It does not limit any rights you have under the law.

1. 14 days for unused credits

You can ask for a refund of a credit purchase within 14 days of buying it. The unused credits from that purchase are refunded in full.

Credits already spent on completed jobs cannot be refunded. When you start a job you ask us to deliver digital work immediately, and you agree that your right of withdrawal ends for the part that has been delivered.

2. Failed jobs

If a job fails because of a problem on our side, the credits for the part that was not delivered are returned to your balance automatically, or by our team after checking.

3. Defective results

If a result is clearly defective (for example a broken file or missing parts), tell us on the day you receive it, within 24 hours at the latest. We redo the work or return the credits. After this period the work is not redone and the credits are not returned, so please check your results on the day you receive them.

AI tools produce different creative results each time. A result that does not match your taste is not a defect. For example, in a reading you choose the voices, the tone and the speed; making a reading again because you do not like it is a new job and is charged. There are no unlimited free remakes, but write to us anyway: we look at every case in good faith.

4. Gift and campaign credits

Credits you received for free (gift codes, sign-up campaigns) cannot be exchanged for money.

5. If we stop a service

If we stop offering a paid service completely, we refund your unused purchased credits on request, even after 14 days.

6. How to ask for a refund

Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record and handles refunds. Write to us through the contact page with your order number, or contact Paddle directly at paddle.net. Refunds go back to the original payment method. Depending on your bank, the money usually arrives within 5 to 10 business days.