Terms of use
Last updated: 2026-11-13
1. Who we are
Hayalia ("we", "us") is an online service that helps writers and filmmakers turn stories, screenplays and books into breakdowns, shot lists, character sheets, storyboards, table reads, animated films and dubbed versions.
You can reach us at any time about Hayalia through the contact page.
2. Accepting these terms
By creating an account or using the service you agree to these terms and to our Privacy policy, Cookie policy and Refund policy. If you use Hayalia on behalf of a company, you confirm that you are allowed to accept these terms for it.
You must be at least 18 years old, or of legal age in your country if that is higher.
3. Your account
- Keep your password safe and do not share your account. You are responsible for what happens in your account.
- Use a real e-mail address that you can access. We use it for verification, security notices and messages about your jobs.
- Tell us immediately through the contact page if you think someone else has used your account.
4. Credits, prices and payment
- Paid features are used with prepaid credits. 100 credits correspond to 1 US dollar of list value. Larger packs may give more credits per dollar.
- Before every job we show you the exact number of credits it will use. Credits are deducted only after you confirm.
- Purchased credits never expire while your account is open. Credits have no cash value, cannot be transferred or sold, and are not a deposit or electronic money. Gift and campaign credits may come with their own conditions, which we show when you receive them.
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Taxes are calculated and collected by Paddle where required.
- We may change prices and credit costs in the future. A change never affects a job you have already confirmed.
5. If a job fails
If a job fails because of a problem on our side, the credits for the part that was not delivered are returned to your balance. Creative results of AI tools vary from run to run. If you are unhappy with a result, write to us: we look at every case in good faith. Details are in the Refund policy.
6. Your content
- You keep all rights to the texts, files, images and audio you upload ("your content") and to the results created for you.
- You give us a limited, non-exclusive, royalty-free permission to store, copy, process and convert your content only to provide the service to you, to keep it secure and to meet legal obligations. This permission ends when you delete the content or close your account, apart from short-lived backups and records we must keep by law.
- We do not use your content to train AI models, we do not sell it and we do not show it to other users.
- Our team looks at your content only when needed to answer your support request, to protect the service or to comply with the law.
7. Rights you need
You confirm that you own, or have permission to use, everything you upload: screenplays, books, characters, images, voices and any personal data. We may decline a job if a work appears to belong to someone else; in that case the credits are returned.
Your own voice and photo
- When you upload a voice recording to copy your voice, or a photo to have a character drawn, you confirm that it is yours, or that the person in the recording or photo has given you clear written permission. This confirmation is recorded with the date and IP address together with the checkbox you tick when uploading.
- You must not upload the voice or photo of children, celebrities, public figures or anyone who has not agreed.
- Hayalia is an AI tool that works only on your instructions. You alone are responsible for the voices and photos you upload, for every result made with them and for how you use those results. Any legal, criminal or financial liability arising from a false or incomplete statement about permission is yours.
- A copied voice can be used only in your account; it is never shown to or shared with other users. You can delete your voice and your photos at any time.
- If someone who says they hold the rights complains, we may remove the voice, photo and results without waiting, and suspend the account.
8. Results created for you
- Once a job is complete and paid, you may use its results, including for commercial projects, subject to these terms.
- AI results can contain mistakes, can be incomplete and can resemble content created for other people. We cannot guarantee that a result is unique or that it is protected by copyright in your country.
- AI can make mistakes. We cannot guarantee one hundred percent that a job will be done exactly as you wanted, completely and without errors. You must check the results yourself when you receive them; you are responsible for results you use without checking them.
- Check results before you rely on them or publish them. Script reports and analyses are opinions, not legal or professional advice.
- Where the law requires AI-generated or synthetic images, video or audio to be labelled, you are responsible for labelling what you publish.
9. Acceptable use
You must not use Hayalia to:
- create any content that sexualises minors;
- create sexual or intimate content showing a real person, or show real people saying or doing things they did not, without their clear consent;
- imitate a real person's voice or likeness without permission;
- infringe copyright, trademarks, privacy or other rights;
- create content that is illegal, promotes terrorism or violence, harasses people or discriminates against them;
- deceive people, for example for fraud or to influence elections;
- create or voice sexually explicit or pornographic content (romance and implied scenes are fine; explicit sexual description is not);
- break or test our security, overload the service, collect data automatically, copy or reverse engineer the service, resell access, or avoid limits and payment.
If these rules are broken we may refuse or stop a job, remove content or suspend the account. We tell you why, unless the law prevents us. We may report clearly illegal content to the authorities.
Texts are checked automatically before a job starts. A job that breaks these rules does not start and the credits held for it are returned. The automatic check can make mistakes; its existence does not move responsibility for your content away from you.
10. Availability and changes to the service
We work hard to keep Hayalia available, but we cannot promise that it will always run without interruption or errors. We may need maintenance windows, and we may improve, change or remove features. If we stop offering a paid service completely, we refund your unused purchased credits on request.
11. Technology providers
To run Hayalia we work with carefully selected providers for hosting, AI processing, e-mail delivery and payments. A problem at one of these providers may affect the service; we do our best to keep the effect small.
12. Limitation of liability
- To the extent the law allows, the service is provided "as is".
- We are not liable for indirect losses such as lost profit, lost business, lost opportunity or damage to reputation, or for losing files you did not keep copies of. Please keep your own copies of important work.
- Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
- Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence, or your mandatory consumer rights.
13. Your responsibility
Hayalia is a tool that works with AI; you decide what is made and how the results are used. You are fully responsible for the content you upload, the instructions you give and the way you use the results. If a third party or an authority makes a claim against us because of them, you agree to cover all resulting damages, compensation, fines and legal fees, to the extent the law allows.
14. Closing your account
You can close your account at any time by writing to us through the contact page. If you close it within the refund period, unused purchased credits are refunded as described in the Refund policy. We may close an account after a serious or repeated breach of these terms; in that case unused credits are not refunded unless the law requires it.
15. Changes to these terms
We may update these terms. We announce important changes by e-mail or on the site at least 14 days before they apply. If you keep using Hayalia after that, the new terms apply. Jobs you confirmed before the change stay under the old terms.
16. Law and disputes
These terms are governed by the laws of the Republic of Türkiye, and the courts of İstanbul are competent. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and you may also bring a claim there. Before going to court, please contact us: we try to solve every problem within 30 days.